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Unable to add a Scorecard to Portfolio

Afnan liaqat
  • Updated

In this article:

    Question

    I am trying to add a Scorecard to a Portfolio but it is not working, it says "You added 0 new vendors". What is the reason?

     

    Answer

    In order to generate a scorecard, the domain (example.com) must have a DNS entry. If the domain does not resolve, the scorecard cannot be generated.

    Note: If example.com does not resolve but www.example.com does, the behaviour does not change.

     

    Steps to Reproduce

    1) When searching for the Scorecard, an option to generate a Scorecard for the domain will be shown:

    Screenshot 2024-05-15 at 12.32.14 PM.png

     

    2) After clicking on the "Generate Scorecard" button, an option to "Add Company" to one of the Portfolios will be provided:

    Screenshot 2024-05-15 at 12.45.10 PM.png

     

    3)  Try adding it to the Portfolio by selecting the Portfolio and clicking on "Add":

    Screenshot 2024-05-15 at 12.53.46 PM.png

    4) A brief pop-up on the top right of the Platform screen will be shown saying "You added 0 new vendors.":

    Screenshot 2024-05-15 at 12.47.51 PM.png

     

    While not being explicit for the cause, this message indicates that the Scorecard for the said domain cannot be generated because the Domain does not have an A Record present on the DNS Records. This can be confirmed by visiting the domain on the Web Browser. The following message would be displayed if this is the case:

    Screenshot 2024-05-15 at 12.50.24 PM.png

     

    NOTE: Internal project has been opened with our Engineering Team to improve the feedback message when this scenario is encountered. As a result this KB might be deprecated once this gets implemented. 

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