If you see the error "We have encountered an error. Please check your email for more information or contact support" when setting a password, and no email arrives, your organization likely has SSO enabled.
When SSO is enabled, you must authenticate through your organization's identity provider (IdP) and cannot set a local password on the SecurityScorecard platform.
Contact your organization's SAML administrator to resolve access issues.
To log in using SSO:
- Go to platform.securityscorecard.io and click Log in with SSO.
- Enter your SSO-enabled email address and click Continue.
- You are redirected to your organization's IdP, where you can enter your credentials.