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Scorecards get added back to a portfolio after deletion - ServiceNow VRM integration

cor bader
  • Updated

In this article:

    Problem

    After deleting a scorecard from a portfolio, the same scorecard gets automatically added back to the portfolio.

    Solution

    If the "Synchronize vendor with SecurityScorecard" is checked (see below image) then on the next schedule sync (usually 24hrs) the vendor removed from the SecurityScorecard portfolio will be added back.  To remove the scorecard from a portfolio, it will necessary to do the following:
     
    1.  Remove the sync check from ServiceNow and then 
    2.  Wait 24 hours and then remove the vendor from the SecurityScorecard portfolio.
     

     

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