Question
I have made some changes to my website and fixed some vulnerabilities. Why are the issues still present against my Scorecard and why is the Score not increasing?
Answer
Once the issues have been addressed, it can take a long time for our Platform to automatically age-out the findings. If you would like to get the findings remediated right away, then a remediation request needs to be submitted through the Issues Tab of the Scorecard. This process is also highlighted here.
See Also:
https://support.securityscorecard.com/hc/en-us/articles/25756080242587-Issue-has-been-fixed-but-why-is-the-finding-on-Scorecard-not-dropping
https://support.securityscorecard.com/hc/en-us/articles/28141757212059-Why-is-the-Fixed-button-not-available-for-Patching-Cadence-issue-types
https://support.securityscorecard.com/hc/en-us/articles/27640924227227-Findings-arrive-back-on-the-scorecard-after-resolving-via-Fixed
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