Question
When remediating a finding by checking the finding box and selecting 'Fixed', the finding is approved for removal, but no email is received.
Answer
When the 'Fixed' option is selected to resolve a finding, our scans will automatically try to re-observe the finding. If we are able to confirm the resolution of the finding the platform will resolve the issue without a ticket being generated.
In the above scenario we will not follow up with an email. An email will only be sent when a support case is generated from the remediation process.