Problem: Customer is having issues loading up template to Atlas
Error:
Prerequisites: You will need access to the Atlas and the template that customer was trying to upload
Outcome: Customer will be able to upload and use the Template in Atlas
Resolution:
This is a most common user errors:
Ensure that the syntax that is expected is correct. Errors like using the wrong brackets can cause issues. ie. (text} and it should be (text). The } causes havoc with the parser and causes the error.
The other most common problem is that two cells both have the same Value in this example a 9, and we can’t have a question ID with the same values. If you change one of them to 9.1, all works well.