Not able to login, Password is not accepted even after all conditions are met!

Description

Customer is trying to setup a new password for the first time, or resetting a password and receives no error, but is stuck in a screen like below. 

How is this issue discovered?

When setting up a password for the first time, or resetting a password in a browser, the screen above is produced. 

How can this issue be resolved?

• • If Internet Explorer, or any other Browser, please clear your cache
  • Please try a different browser, there are some limitations with Internet Explorer. 
  • If Google Chrome, clear cache and use the Incognito mode. You will find that mode in your browser in the top right hand corner under the 3 dots "".
  • If none of this works, please submit a request on top of the page "" to support to provide you with a new token to reset your password.
  • If you have the CrxMouse Chrome extension enabled, please disable that option as we have seen it can cause login issues.