Report a Timeout Due to Large Dataset

In this article:

Scorecards for larger companies contain substantial datasets. Occasionally, certain browser operations, such as searching or sorting, may result in timeouts.

If you try to view a scorecard and receive a timeout error due to the size of the "requested dataset," please take the following steps (See the screenshot below for an example.):

1. Click the link to Submit a Support request in the upper-right corner of this site.
2. In the request form, select Customer Support Form from the issue dropdown list.
3. Select Ratings Platform from the product dropdown list.
4. Select Digital Footprint for the category.
5. Enter your Scorecard domain.
6. Enter Request timeout, or something similar in the text box to indicate what you need help with.
7. In the details text box, type the name of the scorecard you were trying to view, and include any applicable information that you recall:
   • The asset IP or domain that you were trying to view
   • Any search filters you were using
   • The column you were sorting on
   • The number of displayed records in your pagination
   • The pagination page you were on
8. Click Submit.

SecurityScorecard uses this information to troubleshoot and optimize the display of scorecards and help prevent future timeouts from occurring.