Description
When submitting a case on SecurityScorecard Support Portal https://support.securityscorecard.com/hc/en-us/requests/new?ticket_form_id=9157260657563 an error occurs, and the Support Case is not created.
Answer
As we make changes to the form, the cached version of the previous form may cause an issue. Please clear the cache on your browser for https://support.securityscorecard.com/.
For Google Chrome:
https://support.google.com/accounts/answer/32050?hl=en
For Safari:
https://support.apple.com/en-gb/guide/safari/sfri11471/mac
For Firefox:
https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
For another browser, check its support site for instructions.