An error occurs when submitting a new request via the SecurityScorecard Support Contact Form

Description

When submitting a case on SecurityScorecard Support Portal https://support.securityscorecard.com/hc/en-us/requests/new?ticket_form_id=9157260657563 an error occurs, and the Support Case is not created.

Answer

As we make changes to the form, the cached version of the previous form may cause an issue. Please clear the cache on your browser for https://support.securityscorecard.com/.

For Google Chrome:

https://support.google.com/accounts/answer/32050?hl=en

For Safari:

https://support.apple.com/en-gb/guide/safari/sfri11471/mac

For Firefox:

https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

For another browser, check its support site for instructions.