Respond to remediation requests in Titan AI

Titan AI is in beta. Features and behavior may change, and some functionality is still in development. To share feedback or report an issue, complete the support form.

As a vendor, you may receive remediation requests from your customers, referred to as Requestors, through the Titan platform. Requestors are your customers' risk teams, often called Vendor Risk Managers (VRMs) internally, who use Titan Secure to communicate remediation priorities, track progress, and collaborate with your organization to resolve security findings.

This article explains how vendors can use Titan to review remediation requests, take action on assigned findings, and update finding statuses to reflect progress and resolution.

Vendor Risk Manager (VRM) actions

Vendor Risk Managers (VRMs) can take actions on findings to communicate remediation priorities and expectations to your organization. These actions determine which findings require attention and may affect how you respond and update statuses in Titan.

To learn more about the available action types and how to use them, see Take action on findings.

Manage your findings

You can use the My Company > Findings page to view and manage all security findings your customers have flagged or actioned. This page provides a centralized view of findings that require your attention, including those associated with active remediation requests.

From the My Findings table, you can:

• Review finding details, including type and threat level
• See how many customers (Requestors) have flagged the same finding
• Track findings that are pending action or pending approval
• Filter, search, and group findings to prioritize remediation work

Use this view to focus on high-impact findings, track remediation progress across requestors, and ensure that statuses accurately reflect each issue's current state.

Respond to remediation requests

You can update the status of a single finding or select multiple findings for bulk updates directly from the Titan platform.

1. Go to My Company > Findings and open a finding group row to view the individual findings within that group.
2. Select one or more findings and then choose Update Status from the Actions menu.
3. Select the response you want to submit. For more information about each option, see Vendor responses and status lifecycle.
   

4. (Optional) Add a comment describing the status and attach any supporting documents, then select Respond.
   

   Note: Comments are public and viewable to anyone following your scorecard.