Manage your users in Titan

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The User Management page is where you add and manage the people in your organization who can sign in to the platform. From here, you can invite new team members, control what each person is allowed to do, and keep your user list up to date as people join, change roles, or leave.

The User Management page lets you:

• Add new users and send them access to your organization's account.
• See everyone who has access, along with their role and current status.
• Update a person's details or change their access level.
• Temporarily suspend someone, reactivate them later, or remove them entirely.
• Search, filter, and export your user list.

You can access this page by going to Settings > User Management.

Understanding the user list

The main part of the page is a table listing each user in your organization. For every person, you can see details such as:

• User Name – the person's name and profile picture.
• Email – the address associated with their account.
• Account Status – whether the account is Active, Suspended, or Deleted.
• Organization Unit – the part of the organization the user belongs to.
• Role – the user's role, which controls what they can see and do.
• Last Login – when the user last signed in (or "Never" if they haven't yet).
• Date Added and Added By – when the account was created and who created it.
• Updated At and Updated By – when the account was last changed and by whom.

Account statuses

Each user is always in one of three states:

• Active – the user can sign in and use the platform normally.
• Suspended – the user's access is paused. They cannot sign in until the account is reactivated.
• Deleted – the user has been permanently removed and no longer has access.

Adding a new user

Select Add New User to open the form. You'll be asked for the person's first name, last name, and email address. You can also set their position at the organization and access role. Once saved, the new user will receive access to your organization's account.

Available actions

There are various actions available for each user on this page from the Actions menu (...).

• Change role
  Give them a different level of access. 
• Export user
  Export an individual user as a CSV file. You can also export your entire list of users by selecting Actions. If your list is very large, apply filters first to narrow down what you export.
• Suspend a user
  Pause someone's access. A suspended user cannot sign in until you reactivate their account. This option appears only for users who are currently active.
• Edit a user
  Update the user's details.
• Reactivate a user
  Restore access for someone who was suspended. This option appears only for suspended users.
• Delete a user
  Permanently remove someone from your organization's account. This cannot be undone, so you'll be asked to confirm before it takes effect.

Searching and filtering

To quickly find specific people, use the filters at the top of the table. You can filter by:

• User Name
• Email
• Status (Active, Suspended, or Deleted)
• Organization Unit
• Role
• Last Login, Date Added, or Updated At (by date range, such as the last 24 hours, 7 days, 30 days, 90 days, or a custom range)
• Added By or Updated By

Working with multiple users at once

Select the checkboxes next to several users to act on them all together. With multiple users selected, you can Change Role, Export, Suspend, Reactivate, or Delete them in a single step. This is a quick way to make the same change for a whole group of people.