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Triaging vendor issues

Catherine Fuentealba
  • Updated

The Triaging vendor issues widget is on the ROI dashboard (MAX > Customer portal > ROI tab).

A funnel showing how MAX narrows down the raw volume of vendor findings over the selected period, in three stages:

  • Detected: every finding identified by continuous automated scanning across the managed vendor portfolio (all severities).
  • Prioritized: findings an analyst has reviewed and triaged, regardless of outcome.
  • Validated & Escalated: triaged findings an analyst has escalated to the customer as real, duplicate- and attribution-error-free issues.
Triaging vendor issues widget: a funnel chart narrowing from a large count of findings detected by continuous automated scanning down to a much smaller count validated and escalated by analysts after eliminating attribution errors and duplicates.

The gap between "Detected" and "Validated & Escalated" is the noise MAX's analysts absorb before anything reaches the customer. Each stage also shows which vendor tiers contribute to it. Silver-tier vendors are monitoring-only and drop out after the Detected stage.

 

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