In this article:
On September 13, 2023, all of our customers will use the Questionnaires tool in the Ratings platform to send, and respond to, questionnaires. We will remove Atlas documentation on that date. If you currently use Atlas, see the following articles to learn how to use Questionnaires:
Problem
When selecting Collaboration link in Questionnaires, you see the following message:
Something went wrong.
We're really sorry about this, but we're not able to load this page!
Please try refreshing and/or contact happytohelp@securityscorecard.io for assistance
This is a known issue that occurs when the user is the only account that belongs to a team. For example, the user belongs to IT & Security team, but no other user in the SecurityScorecard account belongs to that team.
Solution
Have your account administrator remove your user account from that team, using the Portfolio Access Controls.
If problem persists, please submit a support request.