An email already exists for a new user you are trying to add

In this article:

Problem

When you try to add a new user on the Users page in Admin Settings, the message Email Already Exists appears, but the user's name is not on the user list.

Solution

The email of the user you are trying to add already belongs to an account associated with a different Scorecard.   

The platform allows each unique email to be associated with one SecurityScorecard account.

Use a different email address or an email alias for the new user. 

See also

Managing users and permissions in SecurityScorecard