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On September 13, 2023, all of our customers will use the Questionnaires tool in the Ratings platform to send, and respond to, questionnaires. We will remove Atlas documentation on that date. If you currently use Atlas, see the following articles to learn how to use Questionnaires:
Your intended recipient sees the following message when trying to access a questionnaire you sent them:
You cannot access this questionnaire as it does not belong to the specific company domain you are a member of. If you feel you have reached this in error, please contact your company's SecurityScorecard Ratings platform Administrator about access.
The questionnaire was sent to an email address that does not contain the same domain as the Scorecard domain.
For example, the questionnaire is for the Scorecard domain of exampledomain.com; however, the questionnaire was sent to the email address email@example.com.
Delete the questionnaire and resend the questionnaire to the correct email address.
Note: The credit for the deleted questionnaire will be returned to you.