Questionnaire recipient cannot access questionnaire

On September 13, 2023, all of our customers will use the Questionnaires tool in the Ratings platform to send, and respond to, questionnaires. We will remove Atlas documentation on that date. If you currently use Atlas, see the following articles to learn how to use Questionnaires:

• Use Questionnaires tool to send questionnaires to vendors
• Answer questionnaires in Questionnaires tool
• Review questionnaires in Questionnaires tool

Problem

Your intended recipient sees the following message when trying to access a questionnaire you sent them:

Access Denied

You cannot access this questionnaire as it does not belong to the specific company domain you are a member of.  If you feel you have reached this in error, please contact your company's SecurityScorecard Ratings platform Administrator about access.

Solution

The questionnaire was sent to an email address that does not contain the same domain as the Scorecard domain. 

For example, the questionnaire is for the Scorecard domain of exampledomain.com; however, the questionnaire was sent to the email address user@differentdomain.com.

Delete the questionnaire and resend the questionnaire to the correct email address.

Note: The credit for the deleted questionnaire will be returned to you.