Questionnaire recipient cannot access questionnaire

In this article:

Problem

Your intended recipient sees the following message when trying to access a questionnaire you sent them:

Access Denied

You cannot access this questionnaire as it does not belong to the specific company domain you are a member of.  If you feel you have reached this in error, please contact your company's SecurityScorecard Ratings platform Administrator about access.

Solution

The questionnaire was sent to an email address that does not contain the same domain as the Scorecard domain. 

For example, the questionnaire is for the Scorecard domain of exampledomain.com; however, the questionnaire was sent to the email address user@differentdomain.com.

Delete the questionnaire and resend the questionnaire to the correct email address.

Note: The credit for the deleted questionnaire will be returned to you.