Problem
Depending on the network configurations set by an organization's IT team, there can sometimes be issues accessing the SecurityScorecard platform. For example, after logging in or navigating to a different section of the platform, the following generic error message may appear: "Page load error."
Example 1:
Example 2:
How do I know if the issue is with the platform or my organization's network?
Option 1: Test on an unmanaged device and network
Access the SecurityScorecard platform from a device and network not managed by your IT team. For example, a personal phone using a mobile data plan. If the issue does not occur, this indicates it is caused by a network policy set by your organization.
Option 2: Test a direct API call
After logging into the platform, try the following URL, replacing example.com with the domain of the scorecard that fails to load:
https://platform-api.securityscorecard.io/companies/daiwacm.com?show_has_logged_in=trueA successful response returns JSON-formatted output, as shown below. Any other result indicates a restriction imposed by your organization's network policy.
What steps can IT take to ensure the platform works as intended?
Ask your IT team to confirm that the following URLs are not on the blocklist. It is also recommended to add them to the explicit allowlist:
platform-api.securityscorecard.io/*
ui-metadata.securityscorecard.io/*
platform.securityscorecard.io/*
atlas.securityscorecard.io/*
api.securityscorecard.io/*
*.securityscorecard.com/*
*.securityscorecard.io/*
*.algolia.netThe following URLs should also be added to the allowlist if you are using HyperComply:
*.hypercomply.com/*
*.hypercomply.io/*What if none of the above URLs are blocked and the issue is with the platform?
Please submit a Support Ticket and one of our agents will escalate the issue to our Engineering team.