Error – We cannot display this information at this time

Problem

Users may encounter the error message "We cannot display this information at this time." while navigating the SecurityScorecard platform. This issue suggests that something unexpected on the client side (e.g., browser settings, and network restrictions) may be interfering with the platform’s functionality. It can occur in various scenarios, including but not limited to:

• Signing in to the platform

• Viewing a Scorecard

• Selecting a domain from a portfolio

• Adding a domain to a portfolio or to All companies.

• Displaying historical data

• Managing IPs or domains

Solution

To resolve this issue, it is essential to ensure that no browser settings, extensions, or network restrictions are modifying or blocking platform data. Please follow the troubleshooting steps below:

1. Disable browser extensions 

There are browser extension modifying the page (Grammarly, Translation extensions etc.) cause the application to misbehave and crash. Disable any extension susceptible of modifying the platform.

2. Clear Browser Cache and Cookies

Stored cache and cookies can cause display issues. Clear your browser cache and cookies, then retry accessing the platform.

3. Use Incognito/Private Browsing Mode

Open an incognito or private browsing window and log in to determine if the issue persists.

4. Test on a Different Network

If possible, switch to an alternative network (e.g., mobile hotspot, home Wi-Fi) to check if the issue is related to network restrictions or firewall settings.

5. Ensure Required URLs Are Whitelisted

If the issue persists, confirm with your IT team that the following URLs are not blocked and have been explicitly whitelisted:

platform-api.securityscorecard.io/*
ui-metadata.securityscorecard.io/*
platform.securityscorecard.io/*
atlas.securityscorecard.io/*
*.securityscorecard.com/*
*.securityscorecard.io/*
*.algolia.net

For additional guidance on whitelisting, refer to this article:
🔗 Resources to Whitelist for Navigation Issues

What if all URLs are accessible, but the issue persists?

If none of the above URLs are blocked and the issue appears to be platform-related, please submit a support ticket. Our team will investigate further.