Issue
When attempting to create a new custom scorecard with a long Name, the process may fail and display a generic error message: "We apologize for the inconvenience. We are aware of this issue and are looking into it with high urgency.”
Cause
This error occurs when the custom scorecard name exceeds the 80-character limit.
Solution
Shorten the scorecard name to 80 characters or fewer, then try creating it again. This should resolve the issue.
As a best practice, use a concise yet descriptive name to make the scorecard’s purpose clear to you and your team. Additional details about the scorecard’s purpose can be included in the Description field.