Issue
Since 2026-04-29, when accessing a custom scorecard, the following error is returned and the custom scorecard cannot be accessed:
This domain doesn't exist. The domain "<uuid>" is not a valid company domain.
Cause
After investigation (id CORE-1958), we noticed that in some scenario, the permissions to access Custom Scorecard were not respected. Previously, private scorecard could default to company wide permissions. On 2026-04-29, we have updated the permissions logic so the access would match the expectations.
Resolution
Contact the Owner of the Custom Scorecard to update the permissions.
"Anyone in the same org : Can view/Can edit" or "Add Collaborator"
Additional Information
Private Custom Scorecard: Custom Scorecard where "Anyone in the same org: Private" → only accessible to its owner.
Public Custom Scorecard: Custom Scorecard based of your own scorecard published with "Anyone else: Can view" → always accessible
Company-level Custom Scorecard: Custom Scorecard where "Anyone in the same org: Can view/Can edit" → accessible to any user in the same organization.
Owner : Creator of the Custom Scorecard → always accessible to the user who created or owns the custom scorecard.
Administrator (Customer Admin, Admin role) → Currently no access unless specified, this is under investigation. We are currently investigating and will provide update as those full permissions will be restored.