Issue
When attempting to send a questionnaire, you may find that the "Send Questionnaire" button remains disabled (grayed out) even though you have filled out the access fields, set a recipient, and have sufficient credits available.
Cause
This is usually caused by a missing Vendor selection. A recent update introduced a required Vendor field that must be explicitly filled out in addition to the recipient's email address under the "Access" section.
Even if you have typed the vendor's domain or selected an email like test@example.com, the overall platform needs to know exactly which vendor entity this assessment belongs to. If this field is left blank or unselected, the form is considered incomplete, and the submission button will remain locked.
How to Fix It
Follow these steps to ensure all required fields are correctly recognized by the system:
- Check the "Vendor" Field: Look near the top of the form (just below the Assessment Type).
- Select the Vendor: Type the vendor's domain (e.g., example.com) into the Vendor dropdown field and ensure you actually click and select the correct organization from the list. Once selected, a summary card showing the vendor's name, inherent risk, and score should appear directly below the field.
- Verify the "Access" Field: Ensure you have selected your access type (e.g., Send to a single user) and provided the recipient's email address (e.g., test@example.com).
- Send the Questionnaire: Once both the Vendor entity and the Access recipient are fully filled, the Send Questionnaire button at the bottom right will turn solid blue and become clickable.
Tip: If the button still remains disabled, double-check that you haven't missed any other mandatory fields, such as the Owner dropdown.
Still Need Help?
If you have verified that both the Vendor and Access fields are correctly filled out and the button is still disabled, please reach out to our Support Team with a screenshot of your full form page so we can investigate further.