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Recipient did not receive emailed questionnaire

cor bader
  • Updated

In this article:

    On September 13, 2023, all of our customers will use the Questionnaires tool in the Ratings platform to send, and respond to, questionnaires. We will remove Atlas documentation on that date. If you currently use Atlas, see the following articles to learn how to use Questionnaires:

    Problem

    You sent an Atlas questionnaire, but the intended recipient did not receive an email with instructions for accessing the questionnaire.

    The recipient should receive an email from assessment_request@securityscorecard.io that looks like the following screenshot:

    Screen_Shot_2022-05-12_at_11.48.07_AM.png

     

    Solution

    Many organizations filter out emails coming from outside organizations or the emails simply get lost the inbox, Junk, or Spam folder.

    Option 1: Ensure the recipient receives the email

    • Send the recipient a notice that they should be receiving an email from SecurityScorecard.
    • Ask the recipient to have their IT team add assessment_request@securityscorecard.io to their allowlist if possible.
    Note: Atlas supports only company emails and does not support emails from free providers such as Gmail, Yahoo, and others.

    Option 2: Copy the link and email it to the recipient

    1. Right-click or the Control+click the link for the questionnaire in the Questionnaires table and then select the option to copy the link. 

      questionnaires-right-click-copy.png

    2. Paste the link in your email to the recipient.
    Note: If the recipient's organization already has a SecurityScorecard platform account, their SecurityScorecard admin will not need to approve access for the the recipient, so the recipient will simply be able to access the questionnaire as a guest.    

    If you need more help with questionnaire emails, please submit a support ticket. 

    See Also:

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