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Recipient did not receive emailed questionnaire

cor bader
  • Updated

In this article:

    Problem

    You sent an Atlas questionnaire, but the intended recipient did not receive an email with instructions for accessing the questionnaire.

    The recipient should receive an email from assessment_request@securityscorecard.io that looks like the following screenshot:

    Screen_Shot_2022-05-12_at_11.48.07_AM.png

     

    Solution

    Many organizations filter out emails coming from outside organizations or the emails simply get lost the inbox, Junk, or Spam folder.

    Option 1: Ensure the recipient receives the email

    • Send the recipient a notice that they should be receiving an email from SecurityScorecard.
    • Ask the recipient to have their IT team add assessment_request@securityscorecard.io to their allowlist if possible.
    Note: Atlas supports only company emails and does not support emails from free providers such as Gmail, Yahoo, and others.

    Option 2: Generate a link and email it to the recipient

    1. Instead of selecting Send Questionnaire, select Generate Link.

      Screen_Shot_2022-05-12_at_12.28.12_PM.png

    2. Then select Copy Link to clipboard.

      Screen_Shot_2022-05-12_at_12.30.00_PM.png

    3. Then manually paste the link in your email to the recipient.
    Note: If the recipient's organization already has a SecurityScorecard platform account, their SecurityScorecard admin will not need to approve access for the the recipient, so the recipient will simply be able to access the questionnaire as a guest.    

    If you need more help with questionnaire emails, please submit a support ticket. 

    See Also:

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