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  2. Troubleshooting & FAQs
  3. FAQ

FAQ

  • Custom Scorecard shows in "Calculating" Status
  • Forbidden error when modifying a hierarchy
  • Delayed Visibility of Third-Party Breaches on Scorecards
  • "Send Questionnaire" Button is Disabled / Grayed Out
  • Detailed and Issue Reports - Rate Limiting
  • Error "This domain doesn't exist" when accessing a custom scorecard
  • Custom Scorecard Fails to Save if Description exceeds Length Limit
  • How to Reset MFA (2FA) for a User
  • What is Cubit Score
  • SAML SSO Login Errors for User with Different eMail Domain
  • Custom Scorecard Fails to Save if Name Exceeds Length Limit
  • Remediation validation and Support ticket creation
  • Legacy Features to be removed from Platform – August 27, 2025
  • Bug Bounty Inquiry Contact Guide
  • What is learning mode?
  • "No connection could be made because the target machine actively refused it" received when connecting with Power BI
  • Error – We cannot display this information at this time
  • ASI Displays a Non-Attributed IP: Understanding Historical Association
  • Why Some Subdomains Are Not Displayed When a Wildcard Subdomain Exists
  • Search Restrictions on 'Assign Owner' feature
  • How to Activate and Claim a Scorecard in SecurityScorecard
  • How to fix multiple misattribution against multiple apex domains?
  • Ability to remove a scorecard from the Ratings Platform
  • Related domains missing when WHOIS record matches
  • Update Python version for a Function App in Azure Sentinel integration
  • How do I delete my user account?
  • How do I contact my Scorecard Administrator
  • Some evidences are visible to Admin only
  • Why are there no "CSP Contains unsafe-* Directive" findings for some URLs under my domain?
  • SecurityScorecard scanner IP addresses
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